Customer Service Representative - Work from Home; Wisconsin residents

About the Role

Role:
Full time | Remote – Wisconsin residents

Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!

This position starts at $13 per hour.

As a Customer Service Representative at Morley, you'll help customers, groups and providers with their benefits questions via phone and written communications.

• Work from home while having regular connection with your teammates

• No weekends

• Paid training

• Equipment provided

• Benefits available

• Professional development and growth opportunities

• Strong communication, interpersonal and organizational skills

• Computer skills (MS Office, web browsers, able to work in several programs at once)

• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable

• See Skills for Success below

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources

• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation

• Follow quality standards when handling communications

• Check subscriber plans to determine their benefits

• Gather, organize, manage and record claims, messages and other documents

• Perform other tasks as needed to support the team

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist (  | chat hours: M-F 7 a.m.

- 4 p.m. Central time / 8 a.m.

- 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

• Excellent communication (spoken and written), interpersonal and organizational skills

• Computer skills

• Microsoft Office including basic Word, Excel and internet usage

• Able to use several computer programs at once

• Able to handle calls, emails, web chats and written questions with training

• High school diploma or equivalent

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

• Available to work shifts within the center's hours of operation:

• Monday - Friday (no weekends!)

• 7 a.m. to 5 p.m. Central time (8 a.m. to 6 p.m. Eastern time) (may change based on business needs)

• Must be able to stick to the schedule reliably

• Call center experience

• Completion of a Customer Service Simulation test

• Able to complete a dental training course

• Wisconsin resident

• Secluded and distraction-free work environment

• Required internet setup:

• High-speed internet delivered through a wired provider (cable or fiber)

• Computer must be physically connected to your modem / router using an Ethernet cable

• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video () to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video:  )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage

• Dental and vision insurance

• Paid time off

• Associate wellness program with rewards for annual checkups

• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match

• Flexible spending account (FSA)

• Life insurance

• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc

• 24/7 nurse help desk

• Patient advocacy with free 24/7 support for benefit questions and claims

• Guidance for family, financial and estate planning (including wills)