Spanish Bilingual Customer Service Reps - Work From Home

Join a third party Financial Services company as a Spanish Bilingual Customer Service Representative in a work from home setting!

• Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance.
• This could be due to it being cancelled, missing a payment, something missing in the document, etc.
• The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met.
• All informative calls, not sales or collections
• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high).
• Upload information to company's internal website.
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).

Start: 3/09

Pay: $16.00/Hr

Training:
First 3 weeks 8:30am‑5:00pm CST, classroom training, shadowing, and handling calls with people listening in.

Schedule:

Must be open for either of the options listed below:

• Tuesday – Saturday 10:30am – 7:00pm CST

Location:

100% Remote

Duration: 3 Month Contract‑to‑hire

• High School Diploma
• 1+ year of Customer service experience
• Bilingual in Spanish & English
• Ability to type 30 WPM
• Comfort level that they WILL be on the phones all day long

This is a Contract to Hire position based out of Phoenix, AZ.

Pay range for this position is $16.00 – $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may depend on specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.