French Bilingual Customer Support Agent

We’re looking for a French Bilingual Customer Support Agent who can confidently support customers in both French and English while delivering a seamless, high-quality service experience.

If you’re detail-oriented, solution-driven, and comfortable handling customer concerns with professionalism — this role is for you.

• Provide customer support via email, chat, and/or phone in French and English
• Resolve inquiries related to orders, billing, product information, and general support
• Maintain accurate records of customer interactions in CRM systems
• Escalate complex cases when necessary
• Meet performance metrics (response time, CSAT, resolution rate)
• Deliver a positive and brand-aligned customer experience

• Fluency in French and English (written and verbal)
• At least 1–2 years of customer service experience (BPO, eCommerce, SaaS, or similar preferred)
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Comfortable working in a fast-paced, metrics-driven environment
• Tech-savvy and able to quickly learn new systems

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

We’re looking for someone reliable, proactive, and customer-obsessed — someone who doesn’t just answer tickets but genuinely improves the customer journey.

If that sounds like you, we’d love to hear from you.