Remote Customer Success Lead: Digital Adoption
Remote / Online - Candidates ideally in
Harrisburg, Dauphin County, Pennsylvania, 17124, USA
Listed on 2026-02-28
Harrisburg, Dauphin County, Pennsylvania, 17124, USA
Listing for:
John Wiley & Sons Inc.
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, CRM System
Job Description & How to Apply Below
A prominent educational publishing company is seeking a Customer Success Manager to enhance digital solutions and ensure customer satisfaction. The ideal candidate will manage account retention, assist faculty with digital implementations, and actively promote digital engagement. Candidates should possess an undergraduate degree, 2-4 years of relevant experience, and strong communication skills. This role is pivotal in driving customer loyalty and promoting innovative educational solutions to our users.
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