Health Insurance Claims Representative

This role supports the claims team by troubleshooting health insurance claim issues, handling escalated inquiries from the call center, and assisting with out-of-state provider conversations.

• Troubleshoot and resolve claim-related issues.
• Handle escalated questions from internal teams and external partners.
• Communicate through real-time internal and external chat channels.
• Perform task-based training, gradually taking on additional responsibilities.

• Strong written and verbal communication skills.
• Ability to learn quickly and ask for help when needed.
• No prior health insurance experience required.
• Problem-solving skills and comfort with computer-based work.
• Ability to work effectively in a fast-paced environment.

• Monday-Friday, mostly 7:30 AM-4:00 PM.
• Weekly team meeting Wednesdays at 7:00 AM.
• On-site in Honolulu; remote work may be offered a few days per week based on performance.
• Training is structured by task progression.

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.