Call Center

Job Description

Location:

Daytona Beach, FL & Troy, MI

Start Date & Interview Date:
To Be Determined

• Training
  
  Schedule:
  
  Monday-Friday, 8:30 AM-5:00 PM
• Training is fully on-site.
• Rise Academy / Nesting Period:
  After Training
• Hybrid Eligibility:
  • Candidates will be eligible for a hybrid schedule after completing 30 full days of taking calls. Hybrid work may begin in April.
  • Hybrid schedules is 3 days work from home and 2 days onsite.

Post-training and nesting shifts are assigned based on business needs of the assigned bank.

Available shifts for this class:

• 9:30 AM-6:00 PM
• 10:00 AM-6:30 PM

Monday-Friday

• $18/hour - English-speaking candidates
• $19.50/hour - Bilingual candidates (Spanish only)

The client is expanding their Claims customer service representative. This is a high-level call center role focused primarily on homeowner claims. Call durations can range from 1 minute to 45 minutes, often involving customers who are frustrated due to delayed repairs or held funds.

• Handle approximately 40-50 inbound calls per day, depending on call length
• Assist customers with existing homeowner claims
• Navigate multiple systems to research and resolve inquiries
• Use claim tools to provide accurate and timely information
• Handle escalated calls when necessary
• Serve as a liaison between Proctor, homeowners, and lenders
• Maintain professionalism while managing upset or frustrated customers
• Document all interactions and updates in the claim system
• Make outbound calls as required
• Apply strong problem-solving and conflict-resolution skills

• Customer service
• Inbound call handling
• Escalation management
• Contact center experience
• Mortgage or insurance knowledge (preferred)
• Bilingual (Spanish preferred)

• Working cellphone with active service (required for dual authentication)
• 1-2 years of call center experience (preferably in escalations, claims, or insurance)
• Ability to handle difficult and high-pressure conversations ("thick skin")
• Proficient with Windows PCs and navigating complex systems
• Typing speed of at least 35 WPM
• Strong verbal and written communication skills
• Reliable transportation (references will be checked)

• Insurance or mortgage
• Experience handling auto claims or other claim types
• Previous Medicaid or Medicare call center experience

Entry Level

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $18.00 - $19.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy, MI.

This position is anticipated to close on Feb 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.