Cross Functional Business Travel Specialist

Overview

Description

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, , IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV.

As dedicated to treating associates as part of the Fox Family!

Fox World Travel is one of Wisconsin’s largest travel companies. We offer excellent benefits and perks for all Fox associates including competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks, remote/hybrid work, a full benefit package (medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability), tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family.

Core values:
At Fox World Travel, we operate as one Fox with a find-a-way mentality, embracing integrity and passion. We lead with a people-first culture, providing genuine care and concern for our associates to deliver authentic and superior customer experiences. We strive to create a culture where associates can grow, learn, and succeed, and contribute value to every interaction and partnership.

Summary

The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. They provide assistance to customers with refunds, exchanges, cancellations, and online queues. The role requires flexibility to work in multiple areas and follow multiple travel policies. Knowledge across all facets of business travel and excellent customer service to internal and external customers is essential.

• Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
• Booking domestic and international reservations for air, travel, hotel and ground transportation; follow up as necessary to complete reservations.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service through effective use of computer systems and telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to clients’ procedures, programs, and policy guidelines.
• Maintaining Fox World Travel best practices and striving to exceed quality and productivity goals.
• Ability to work under pressure and multi-task while maintaining professional rapport with clients.
• Assisting with projects and in various areas within business travel operations.
• Assisting customers with online booking tool questions and fulfilling online reservations.
• Processing exchanges, voids, and refunds for travelers.
• Maintaining knowledge of airline practices, programs & operations; vendor loyalty programs; and Travelport+/Smartpoint GDS.
• Possessing extensive knowledge of destination geography; providing specialized services to VIP clients.
• Acting as a role model to reinforce superior customer service and professionalism; assisting in transitioning new team members.
• Continuous improvement through training and constructive feedback; identifying process enhancements.
• Ability to work every weekend, holiday hours, and West Coast shifts as determined by business need.
• Collaborating with team members across departments to foster trust and mutual respect; driving standards and best practices.
• Being innovative, recommending new approaches to improve efficiency of operations and services.
• Other duties, projects and alternate assignments as determined by business need.

• 3-plus years related Business Travel experience OR equivalent combination of education and experience.
• Exceptional customer service skills.
• The ability to work West Coast hours (typically until 7:30 PM CT), every weekend, and holidays as scheduled.
• GDS proficiency required;
  Travelport+/Smartpoint preferred.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor.
• Skilled in usage of a personal…