Customer Experience Coordinator

About the job Customer Experience Coordinator

Key Responsibilities:

• Work closely with clients to understand their vision and goals for group events such as destination weddings, family reunions, corporate retreats, and group vacations.
• Manage all logistics for group bookings, including accommodation, transportation, excursions, and event planning.
• Serve as the main point of contact for clients and attendees, ensuring a seamless experience from initial consultation to the events completion.

Coordinate with vendors, hotels, transportation services, and event planners to ensure all elements align with client expectations.

Handle any changes, cancellations, or challenges, while keeping the group travel event on track.

Provide customized recommendations for destinations, venues, and activities tailored to each group's unique needs.

Track budgets, contracts, and payments to ensure events are executed within budget and timelines.

Maintain excellent communication and relationships with clients, delivering world‑class customer service at every step.

Qualifications:

Exceptional organizational skills and ability to juggle multiple bookings and timelines simultaneously.

Strong interpersonal and communication skills, with an emphasis on client service.

Experience in managing group bookings for events such as weddings, conferences, and large-scale itineraries.

Ability to problem‑solve under pressure and maintain professionalism in high‑stress situations.

Proficiency in CRM systems and event management software.

18 or over and authorized to work in the US, UK, or Australia.

Flexible, remote working environment.

Perks and discounts for personal use.

Opportunity to plan and experience group adventures to unique destinations.

Professional development and access to exclusive industry resources.