Virtual Vacation Planning Specialist
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual, Customer Service Rep
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position OverviewWe are seeking a driven, organized, and client-focused Virtual Vacation Planning Specialist to join our growing remote team. In this role, you will create customized vacation experiences for leisure and corporate clients worldwide, managing every detail from initial consultation to post-travel follow-up.
This opportunity is ideal for individuals who are passionate about travel, enjoy helping others bring their dream vacations to life, and thrive in a flexible, independent work environment.
Key ResponsibilitiesDesign personalized vacation itineraries tailored to each clients preferences and budget
Conduct client consultations to identify travel goals, special requests, and expectations
Research destinations, accommodations, transportation, cruises, tours, and experiences
Book and confirm all travel arrangements including air, hotels, rental cars, excursions, and event tickets
Stay current on travel trends, supplier updates, and industry regulations
Participate in ongoing training sessions and vendor webinars to maintain certifications and expand expertise
Create marketing and promotional materials to generate new business opportunities
Provide exceptional customer service before, during, and after travel
Troubleshoot and resolve any travel-related issues as needed
Must be 18 years of age or older
Must be authorized to work in the United States
Strong communication and customer service skills
Highly organized and able to work independently
Reliable internet access and smartphone required (laptop recommended)
Flexible scheduling
100% remote work environment
Comprehensive training and ongoing professional development
Travel agent certification opportunities
Access to exclusive travel perks and industry discounts
Personalized booking website
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