After-Sales CX Lead — Remote , Quarterly
Remote / Online - Candidates ideally in
Upper Saddle River, Bergen County, New Jersey, USA
Listed on 2026-03-01
Upper Saddle River, Bergen County, New Jersey, USA
Listing for:
De'Longhi Group
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Location: Upper Saddle River
A global appliance company is seeking a hands-on After Sales Customer Success Manager to lead post-sale customer support and drive a world-class customer experience. This role involves planning, executing, and optimizing projects that improve customer satisfaction and service delivery. You will manage relationships with our BPO partner in Guatemala and ensure alignment on KPIs and training. The ideal candidate has extensive experience in customer service management and is comfortable with data analysis.
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