Customer Service Deposit Specialist

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing:
We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP):
Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended.

Our office is in North Central Phoenix. New employees will complete in‑office training for the first few weeks. The majority of our positions work a hybrid schedule. When ready to work from home, you will be required to come to the office periodically for training and/or meetings. Computer and phone equipment will be provided. You must have reliable high‑speed internet service and a suitable workspace at your residence.

Hourly rate of pay is $20 - 21 per hour.

The Deposit Account Specialist supports CRS’ temporary housing operations by facilitating communication and administrative tasks between Landlords, Policyholders, and other stakeholders.

• Communicate with Landlords regarding security deposit refunds to ensure they are returned in a timely manner.
• Review any deductions from the security deposit and ensure they are fair and reasonable.
• Prepare documents such as deposit requests and demand letters in accordance with their statute of limitations.
• Process missing/damaged deductions received by Vendor Management and create the disposition accordingly.
• Provide information to policyholders throughout the refund process.
• Collect rent refunds.
• Input and maintain accurate records, customer details, and scan deposits that are received by accounting.
• Assist operations with review of landlord tenant acts and/or leases.
• Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
• Assist the Customer Service Representatives and After‑Hours Specialists inputting new claim requests from adjusters.
• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.
• Performs other duties as necessary or assigned.

• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Strong problem‑solving skills with a proactive and innovative focus.
• Must demonstrate accuracy, attention to detail, and excellent organization skills.
• Strong ability to multitask. Sense of urgency and deadline oriented.
• Intermediate competency in math.
• Ability to demonstrate compassion and handle sensitive information.
• Stable work history with excellent attendance.

• High School Diploma/GED or equivalent required.
• Typing speed of 40 WPM required.
• 2+ years of customer service experience required.
• College coursework preferred.
• Experience reviewing leases and interpreting required details preferred.