Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours, Monday to Friday
• Collaborate with a supportive and inclusive team dedicated to diversity
• Focus on personal and professional development with ongoing training provided
• Engaging work environment that promotes a customer-centric mindset
• Commitment to community service and building long-lasting customer relationships

• Answer 50+ inbound calls daily while maintaining high service standards
• Ensure accuracy and completeness in policy servicing, billing, and claims support
• Identify retention risks and escalate issues to the sales team as needed
• Maintain precise records in CRM and internal systems while executing service workflows
• Communicate proactively with teammates and leadership to share growth opportunities and resolutions

• Minimum of one year of relevant industry experience (preferably with the employer)
• Must possess active Property & Casualty AND Life & Health licenses (preferred)
• Ability to work at a desk and complete tasks during designated hours (8:30 AM - 5:00 PM ET)
• Strong customer-centric mindset with attention to detail and problem-solving skills
• Excellent communication and listening skills with a focus on retention

• Previous experience in a customer service role within the insurance industry
• Licensed in Property & Casualty and Life & Health insurance
• Demonstrated emotional intelligence and resilience in high-pressure situations
• Proven track record of meeting or exceeding retention and sales targets
• Willingness to participate in ongoing training and skill development

#Insurance Services #Customer Service #Remote Work #Career Growth #Diversity and Inclusion

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