Travel Operations and Sales Support Specialist

TRAVEL OPERATIONS AND SALES SUPPORT SPECIALIST

This role is responsible for daily distribution of travel member benefits, including digital and in‑person international drivers permits, as well as supporting the retention of travel customers with existing bookings. Also, responding promptly and professionally to inquiries from customers, vendors, and travel agents, ensuring accurate information and courteous communications. This role will be in‑person at our Vancouver location.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best‑in‑class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work‑life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

• Efficiently administer and process member on‑line sales, such as international driving permits.
• Review applicable documents and accurately process in‑person international driving permits to customers in‑person at locations such as kiosks or travel events in a timely and customer friendly manner.
• Responsible for travel document record‑keeping, including copying, filing, and distributing.
• Identify travel cross‑sell and new business opportunities and refer to the appropriate sales and/or tension channel (i.e. travel insurance).
• Provide technical sales support of digital products by appointment (i.e. currency, Trip Tiks).
• Collaborate with team members to resolve customer issues.
• Receive, process, and/or distribute documents, including return mail, paper mail, payments and faxes.
• Review, respond, and/or forward centralized store e‑mail boxes.
• Support travel advisors by responding to inquiries from travel customers with existing bookings.
• Document all travel inquiries and reservation changes in the CRM.
• Back up the Travel Help Desk with internal support or referral for all travel technology issues, including answers, advice, troubleshooting, and follow‑up, referring to more complex problems to manager or technical staff.
• Responsible for contributing to the Key Performance Indicators, Service Level Agreements, and Annual Operating Plan of the Travel Operations Team.
• Responsible for meeting the individual Key Performance Indicators of a Travel Operations and Sales Support Specialist.
• Acts as an AAA Membership Ambassador by advocating and supporting the growth and retention of AAA Washington members.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day‑to‑day activities and behaviors; guides and motivates others to remain committed to AAA’s vision, mission and values.

• This job does not have supervisory responsibility.

• High school diploma or GED.
• 2+ years’ experience in office support or administrative role.
• 1+ years’ experience in customer service.

• Associate’s or Bachelor’s degree.
• 4 years of experience in customer service.

• None.

• Skilled in establishing rapport, gaining the trust of others and ability to maintain cooperative working relationships.
• Able to model a high standard of quality and commitment to serving the public and able to anticipate, monitor and meet the needs of…