Bilingual Haitian Creole Customer Service Representative; Remote , NY

Overview

Description & Requirements Maximus is currently hiring for Bilingual Haitian Creole Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in New York, NY with the opportunity to work remotely after successful completion of the onsite training. Training is a total of 6 weeks. Candidates must reside within 100 miles of New York, NY.

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. Maximus provides paid, comprehensive training to ensure our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

• Date:
  Thursday, January 15, 2026
• City:
  New York
• State: NY
• Country:
  United States
• Working time:
  Full-time

• 💰 Competitive Compensation - Quarterly bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription, and partially funded HSA, plus life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
• 🌱 Wellness Support - Resources for physical, emotional, and financial wellness via our EAP.
• 🏆 Recognition Platform - Acknowledge outstanding employee contributions.
• 📚 Tuition Reimbursement - Ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits for employees.
• 🌟 Wellness Program and Resources - Access wellness programs and resources.
• 📚 Professional Development Opportunities - Training programs, workshops, and conferences.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with performance standards, policy and procedures, and confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Meet Quality Assurance (QA) and other key performance metrics.
• Responsible for adhering to established safety standards.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lift, carry, or move items weighing up to 25 pounds.
• Work is constantly performed in an office environment.
• Perform other duties as assigned by management.

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language.
• Must be able to speak, read and translate in Haitian Creole and English fluently.
• Residency within 100 miles of New York, NY is required.
• Strong data entry and telephone skills.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced work environment.
• Ability to successfully execute many complex…