Call Center Representative

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We’re looking for enthusiastic Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a fantastic opportunity to contribute to high‑impact projects with some of the world’s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.
Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80 km of our office
.

• A high‑speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work‑from‑home experience

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Health insurance (HMO coverage plus a dependent).
• Dental coverage – in‑house dental assistance worth ₱5,000.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off‑site events.
• Social events, raffles, recognition gifts, and treats.

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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