Tier 1 Support Specialist

Position Overview

We are currently seeking motivated and detail‑oriented individuals for a Remote Tier 1 Support Specialist role. This entry‑level position provides front‑line support to clients by assisting with travel‑related inquiries, coordinating reservations, resolving basic service issues, and ensuring accurate booking documentation. Comprehensive training is provided, making this a great opportunity for candidates looking to begin or grow their remote support career.

• Serve as the first point of contact for client inquiries
• Provide support for reservations, confirmations, updates, and itinerary details
• Research and verify booking options using approved systems
• Troubleshoot and resolve basic booking or service‑related issues
• Escalate complex concerns to appropriate team members when necessary
• Maintain accurate records and documentation
• Deliver professional and timely customer service

• Strong written and verbal communication skills
• Customer‑focused with problem‑solving abilities
• Detail‑oriented and organized
• Comfortable working independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• English communication proficiency

• 100% remote position
• Flexible scheduling
• Paid training and ongoing development
• Incentive programs and performance‑based perks
• Advancement opportunities into higher support tiers