French-English Customer Support Specialist – Blended ; Voice & Chat/Email
Remote / Online - Candidates ideally in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-03-01
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listing for:
TalentPop App
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: St. Louis
We’re looking for a versatile French-English Customer Support Specialist to join our fully remote team in a blended role — handling both calls and written support via email and chat. If you enjoy helping customers in multiple ways, can switch between voice and written communication with ease, and take pride in delivering top-notch service, this role is for you.
What You’ll Do- Support customers via phone, email, and live chat in French and English
- Resolve inquiries related to orders, billing, product information, and accounts
- Deliver clear, professional, and empathetic communication across all channels
- Handle multiple conversations simultaneously (voice or chat/email)
- Document interactions accurately in internal systems
- Meet performance metrics for calls and written support, including response time, resolution rate, and CSAT
- Fluency in French and English (written and verbal)
- Minimum 1 year experience in customer support, ideally with both voice and non-voice exposure
- Strong communication and problem-solving skills
- Ability to stay organized and handle multiple tasks at once
- Comfortable in a metrics-driven, fast-paced environment
- Tech-savvy and able to learn new systems quickly
- Positive attitude, proactive, and customer-focused
- Competitive pay with annual performance-based increases
- Paid time off to take care of yourself
- Comprehensive health and dental insurance or monthly health stipend
- Holiday bonuses to reward your hard work
- Fully remote work setup — no commuting
- Opportunities for growth and career advancement
- Your own computer or laptop (i5 processor or equivalent recommended)
- Reliable internet connection (minimum 15 Mbps upload/download)
- Headset with microphone for voice support
We’re looking for a multi-talented, adaptable team member who enjoys delivering excellent customer experiences in both voice and written channels
. If you’re ready to take on a dynamic blended role and support customers in both French and English, we’d love to hear from you.
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