Claims Customer Service Associate

About Falcon

At Falcon Insurance Group, we prioritize meaningful careers! Falcon is a property and casualty insurance company specializing in non‑standard automobile insurance and related products and services. Falcon is a growing company who currently writes in Texas, Illinois, Oklahoma, Indiana, Arizona, Utah, and Colorado with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‑standard automobile insurance experience.

We offer competitive benefits, 401(k) match, flexible schedule, referral bonus, paid time‑off (PTO), and pay with a potential for an annual financial bonus based on both individual and company performance. Our employees have the opportunity to participate in volunteer events, company outings, summer happy hours, and holiday events! We offer programs to assist with paid training and licensing, professional learning development, wellness incentives, and so much more!

At Falcon, it’s not the company that makes the people; it’s the people that make the company. Visit our Careers page for more information on our benefits, locations and learn how to join our growing team!

• Provide frontline support to customers regarding their claims
• Respond to inquiries, providing claim status updates, documenting customer interactions, and ensuring a high level of customer satisfaction
• Answer incoming status calls and provide direction and/or answers to basic claim questions
• Set‑up appraisal assignments
• Verify injuries
• Promptly route incoming mail and faxes to the appropriate claims staff
• Direct inbound claim calls to the proper staff representative

• 1+ year of customer service experience in a call center, insurance, or related office environment
• Basic understanding of auto claims processes, preferred
• Able to multi‑task in a fast‑paced, high‑volume environment
• High School diploma or equivalent
• Bilingual – fluent in English and Spanish, preferred

Flexible work from home options available.