Technical Support Specialist - Italian

Overview

About Fare Harbor
At Fare Harbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, Fare Harbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

About The Role
The Fare Harbor Technical Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology to join our Denver, CO office. Our Technical Customer Support team is committed to wowing clients on a daily basis. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry.

Our Support Team delights customers by providing personalized, white-glove service around the clock and is committed to providing our clients with the best possible Fare Harbor experience.

• Become an expert Fare Harbor user and stay on top of all new feature releases.
• Handle inbound/outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding the issue, and problem solving with customers.
• Communicate across teams to ensure client needs are met.
• Provide valuable feedback to the product team.
• Contribute to the Fare Harbor help documentation.
• Help develop, improve, and implement standard operating procedures.

• Fluent in English and Italian (both written and spoken).
• Genuinely committed to delivering best in class customer/ technical support.
• Able to work closely and effectively with others.
• Patient, curious, detail oriented and eager to problem solve.
• An excellent verbal and written communicator.
• Shift flexibility with five 8-hour shifts per week (Monday – Sunday).

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $21.90/hour + additional compensation opportunities for weekends, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

At Fare Harbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

Fare Harbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you.

Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.