Field Compensation Associate

Overview

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values:
Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

The mission of the Debt Management team is to reduce National Life’s agent debt liability by partnering with selling relationships. The team is responsible for the internal control environment, researching commission chargebacks at the transaction level, and corresponding verbally and in writing to obtain and/or provide information related to agent debt.

The Field Compensation Associate plays a critical role in building the confidence and trust of our selling customers by understanding their needs and delivering the best service every time. The position partners closely with key internal and external partners to balance financial and relationship interests.

• Attentive to agent inquiries, professional and proficient in handling questions over the phone and in writing for both internal and external customers.
• Follow established debt management process guidelines to recapture outstanding debt from agent or uplines while considering National Life’s close distribution relationships.
• Administer and maintain the tool by which templated communications are sent to Distribution Partners.
• Report and respond to industry vendor regarding outstanding debt balances owed.
• Build superior customer relationships by listening, understanding their specific needs and delivering service to meet/exceed customer expectations resulting in repeat business and customer loyalty.
• Drives processes to improve customer experience, eliminate waste and improve efficiency.
• Interacts daily with Distribution Partners, Field Leaders and other functional areas within Home Office building stronger and collaborative relationships through these interactions.

• Caring curiosity, asking questions, knowledge building connected to the outcome and the impact on others
• A customer service mindset with excellent communication skills
• Possess strong work ethic including ownership of work, prompt follow-up skills, and attention to detail
• Demonstrated problem solving skills with the desire to think critically
• Ability to learn and work with multiple systems
• Ability to manage multiple responsibilities and priorities concurrently
• Proficient in Microsoft Excel

Base Pay Range: The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits: The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs.

If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team…