Junior Customer Support Specialist | Remote | AI SaaS Remote | UTC+

Junior Customer Support Specialist | Remote | AI SaaS Support

Remote | 8am-5pm UTC+8

We believe in the power of process and its potential to unlock growth in teams everywhere.

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We serve over 3,000 customers around the world and are VC‑backed by Accel, Salesforce, and Atlassian.

To make work fun, fast, and faultless for teams everywhere.

Process Street was founded on a strong belief in the work‑life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren’t inspired by the construct of a mundane 9‑to‑5. Spread across nine different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game‑playing, story‑telling, and more to build strong relationships.

We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat. At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers. You will get the chance to work with companies ranging from early‑stage start‑ups to Fortune‑500 enterprises across the globe in pretty much every industry you can think of.

Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge‑base
• Conduct onboarding and account reviews for existing customers

• You have 1–2 years of experience working directly with customers, preferably in SaaS.
• You’re an excellent communicator in written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. You’ll also be chatting with customers live.
• You pay close attention to the details and understand how your actions can improve the customer’s experience.
• You’re obsessed with customer experience and are driven by creating an amazing experience.
• You have a growth mentality and a self‑motivated approach to learning and development.
• You love working with technology. Experience with Intercom and Salesforce is a plus.
• You are available to work 8am‑5pm UTC+8.

• Unlimited PTO policy – most take 3–4 weeks, plus major holidays, and a company‑wide week off in December.
• Company offsite and small‑group meetups to foster face‑to‑face connections.
• Social time such as coffee chats, game‑playing, story‑telling, house tours (optional).
• Equity for all full‑time roles.
• Generous health insurance for U.S. employees and families, including dental and vision plans.

We are proud to be an equal‑opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Due to recent recruitment scams, we want to clarify that all official email communication will come from our domain (). If you receive messages from anyone claiming to represent Process Street but using a different email domain or requesting sensitive information upfront, please proceed with caution and report it to us at support.