Membership Assistant

The American Association for Justice (AAJ®) works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others - even when it means taking on the most powerful corporations.

AAJ is seeking a Membership Assistant for its Membership department. The Membership Assistant supports the department in recruitment, retention, and servicing members.

• Respond to calls into membership hotline and provide customer support to members.
• Engage with members during the renewal period via email and phone calls.
• Check membership voicemails and email boxes daily and respond appropriately.
• Process new membership applications. and renewal invoices, create new member records, and update the membership database.
• Assist with data maintenance and database integrity.
• Process refunds, adjustments, and cancellation requests.
• Assist with the coordination of all aspects of AAJ’s membership recruitment and retention programs including, but not limited to phone drives, updates and processing, and research of prospective members.
• Complete monthly tasks including but not limited to checking paralegal memberships, pulling new member lists, supporting field staff, monthly auto- renewal process, and checking member eligibility.
• Actively promote a membership and customer service culture throughout the organization.
• Perform other duties and tasks as assigned.

• Bachelor’s degree or equivalent years’ work experience
• Customer service experience required.
• Previously demonstrated ability to work independently with strong organization, analytical, problem-solving, and time management skills.
• Excellent interpersonal and communication skills both oral and written.
• Prior association and/or non-profit experience preferred.
• Knowledge of CRM or NetFORUM database preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work in a team environment.
• Interest in social justice, politics, and protecting consumers is preferred.
• Occasional travel may be required.

$46,000-$50,000

• Hybrid work schedule, onsite Tuesday through Thursday and 100% remote work for the month of August (for most employees)
• Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match
• Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years
• Subsidized metro transit and/or parking benefits
• Professional development opportunities
• Company social events
• Office conveniently located ½ block from Gallery Place/Chinatown metro station in downtown Washington, DC

AAJ is an Equal Opportunity Employer. No phone calls please!