Customer Service Representative and Sales Representative; spanish

Spanish job description below (Descripcion del puesto en espanol abajo)
Customer Service and Sales Representative (Spanish-Speaking) – Remote (U.S.)

We are seeking a Spanish-speaking Customer Service and Sales Representative to join our expanding team serving the Latino community. This individual will be responsible for driving customer satisfaction by addressing inquiries, resolving needs, and maintaining strong knowledge of our products and services in Spanish. The ideal candidate has a customer-focused mindset, excellent communication skills, and a strong commitment to delivering high-quality service in every interaction.

• Remote position (U.S. residency required
  )
• Hybrid option available based on location and team needs

• Manage inbound customer communications, including phone calls and emails, to address questions, requests, and issues.
• Advise customers on how to effectively use products or services based on their specific needs.
• Maintain up-to-date knowledge of products and services, acting as a professional expert to ensure accurate, current, and strategic information.
• Record and document customer interactions in the CRM system to support team collaboration and long-term relationship development.

• Bachelor’s degree or equivalent experience.
• Legal authorization to work in the United States.
• Must reside within the United States.
• Fluency in Spanish is required;
  English is not mandatory but is considered a plus.
• 1–2 years of experience in customer service, support, or customer success.
• Excellent written and verbal communication skills.
• Ability to handle complaints and resolve situations with effective solutions and a positive attitude.
• Passion for delivering exceptional customer service and exceeding expectations.
• Strong time management and prioritization skills.
• Familiarity with CRM systems.
• Willingness to receive training and specialize.

• Flexible work arrangement.
• Training and professional development.
• Growth opportunities within an expanding team.
• Collaborative, results-driven work environment.

This position is open only to candidates who reside in and are legally authorized to work in the United States.

The information provided by the candidate will be used exclusively for purposes related to the recruitment and selection process for the position applied for. By submitting an application, the candidate grants consent to be contacted by our team through the contact methods provided, solely for the purpose of sharing information regarding the vacancy, the selection process, and its subsequent stages. All information will be handled confidentially and in accordance with applicable regulations in the United States.

Estamos en búsqueda de un/a Representante de Servicio al Cliente y Ventas de habla hispana para unirse a nuestro equipo en expansión dentro de la comunidad latina. Esta persona será responsable de impulsar la satisfacción del cliente atendiendo consultas, resolviendo necesidades y manteniendo un amplio conocimiento de nuestros productos y servicios en español. El candidato ideal cuenta con una mentalidad centrada en el cliente, excelentes habilidades de comunicación y el compromiso de brindar un servicio de alta calidad en cada interacción.

• Remoto (pero aun asi se necesita residencia dentro de Estados Unidos)
• Opción híbrida disponible según ubicación y necesidades del equipo

• Gestionar las comunicaciones entrantes de los clientes, respondiendo llamadas y correos electrónicos para atender preguntas, solicitudes e incidencias.
• Asesorar a los clientes sobre cómo aprovechar de manera efectiva el producto o servicio según sus necesidades específicas.
• Mantener un conocimiento actualizado de los productos y servicios, actuando como experto profesional para garantizar información precisa, actualizada y estratégica.
• Registrar y documentar las interacciones en el sistema CRM para apoyar la colaboración entre equipos y el desarrollo de relaciones a largo plazo.

• Licenciatura (Bachelor’s degree) o…