Customer Service Representative

Description

THIS ROLE IS A COMBO ROLE OF CSR AND DATA ENTRY. Below you will see both jobs split into each category. Basically it will give CSR's a chance to not be on the phones all day.

• Answer multiple player requests through phone, chat, and email, as they come through the queue.
• Manage various interactions at any given time while providing exceptional quality of service to every player.
• Work as part of a dedicated team to explain regulations, policies, and procedures to players and find great solutions to their inquiries in a seamless and positive way.
• Utilize resources to obtain solutions for player issues.
• Maintain clear understanding of gambling laws, regulations, and compliance.
• Strictly follow company process and procedure when verifying player and account data or other confidential information.
• Make outbound player contact as needed for follow up.
• Set calendar reminders and follow up on open tasks/interactions.
• Research and resolve any failed deposits by players.
• Research and resolve any GEO location failures from players.
• Research and resolve any returned checks from players.
• Understand and process Pay With My Bank Authorizations.
• Understand and maneuver through Splunk data quickly and accurately.
• Review, verify, and approve player changes submitted by other PXA’s.

• Monitor multiple horse races at once in varying time zones to ensure accurate recording of start/end times as well as winners in the correct order.
• Build and audit pools and race card data ensuring the data supplied by third parties is accurate.
• Monitor races, identify incidents, and take immediate appropriate remedial action when incidents occur.
• Monitor betting systems to ensure all incidents have been identified and noted and pay‑outs are delayed when necessary.
• Use critical analysis skills to proactively check for problems within races and elevate when required.
• Maneuver through various CTV (Connected TV) and OTT (Over the Top – streaming) platforms quickly and comfortably.

Data entry, Customer service, Microsoft excel, Order entry, Call center, Data management, Administrative support, phone support.

• High School Diploma or equivalent.
• 2+ years of customer service preferably in a call center environment.
• Computer proficiency with knowledge of online customer engagement platforms and channels.
• Strong communication, collaboration, and problem‑solving skills.
• Have the ability to work nights, weekends, and holidays.
• Satisfy licensing requirements with regulatory agencies.
• A genuine interest in sports and the betting industry.
• An awareness of pool betting and Tote products is desirable.

Entry Level

This is a Contract to Hire position based out of Tigard, OR.

The pay range for this position is $20.00 - $20.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully remote position.

Final date to receive applications:
This position is anticipated to close on Feb 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.