Insurance Customer Service Representative

Employer Industry: Insurance

• Starting pay up to $24.13 per hour, with additional compensation for bilingual fluency
• Comprehensive benefits package including health coverage for medical, dental, and vision
• Opportunities for growth and advancement within the organization
• Flexible remote work options available post-training
• Employee appreciation and recognition programs
• Tuition assistance for continued education

• Deliver exceptional customer service in a fast‑paced contact center by resolving complex inquiries and ensuring compliance with company standards
• Retain members through effective problem‑solving and accurate documentation of all interactions
• Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach
• Handle escalated contacts professionally and collaborate with internal teams for a seamless customer experience
• Consistently meet and exceed individual and team performance goals in a high‑volume environment

• High School diploma or GED required; college degree preferred
• Strong computer, phone, typing, grammar, and multitasking skills
• Excellent customer service, active listening, and problem‑solving abilities
• Ability to balance efficiency and quality in a fast‑paced environment
• Property & Casualty or Personal Lines license required (or ability to obtain within 90 days)

• Previous insurance or call center experience
• Spanish fluency required for bilingual queue (assessment provided)

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