Billing Conversion & Project Specialist
Remote / Online - Candidates ideally in
Mitchell, Davison County, South Dakota, 57301, USA
Listed on 2026-03-03
Mitchell, Davison County, South Dakota, 57301, USA
Listing for:
Innovative Systems, Inc.
Remote/Work from Home
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
This position will communicate and train clients for use of Elation Software through the conversion process. Configure Elation Tables and validate accuracy of client data. Manage projects by working with clients and development staff to implement Elation functionality. Encourage best practices through site visits and training sessions.
- This position is located in Mitchell, SD. Remote work will NOT be available for this position.
- This position does involve occasional travel to our client sites.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Work with new clients and development staff to validate data and align client software use with Elation best practices in the Conversion process, striving for consistency and best possible conversion results.
- Assign conversion tasks to team members and monitor use of the conversion console.
- Meet regularly with the conversion team to communicate progress or issues of the conversion process.
- Review areas of User Feedback to monitor client requests.
- Work project requests from clients and professional services.
- Recreate, enter, test, and close software bugs found.
- Increase knowledge base and skill level of internal staff by offering training.
- Present Webinar and eLation eLevate sessions to increase client knowledge of Elation functionality.
- Regular travel to client sites is required for conversions and training site visits.
- Participation in After Hours Call rotation
EDUCATION AND EXPERIENCE REQUIREMENTS
Leadership experience and telecommunications industry knowledge are desirable. Degree in Business, Education, Technology, or similar preferred.
Innovative Systems has a comprehensive benefits package that includes: Competitive Hourly Pay Generous PTO 10 Paid Holidays 401(k) matching Company-paid single or family Blue Cross Blue Shield health insurance plan Company-paid employee dental and vision insurance Company-paid employee life insurance Company-paid short- and long-term disability insuranceIf you are passionate about supporting our customers and eager to make an impact in a fast-moving company, we encourage you to apply.
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