Bilingual Customer Service Representative

Recruitment began on January 29, 2026

and the job listing Expires on March 1, 2026

Remote | Eastern Time | Temp-to-Perm

We’re hiring Remote Customer Service Representatives to support the New York Medicaid CHOICE Program. This is a great opportunity for experienced call center professionals who are fluent in a second language and thrive in a structured, high-impact service environment.

• $15/hr: Spanish, Haitian Creole
• $16/hr: Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali

Must read, write, and speak the assigned language

This role requires flexibility within the following hours:

• Monday–Friday: 8:00 AM – 8:00 PM EST
• Saturday: 10:00 AM – 6:00 PM EST (some Saturdays required)

• Schedule:
  
  Monday–Friday, 8:30 AM – 5:00 PM EST

After training, you’ll be assigned one of the following shifts:

• 8:30 AM – 5:00 PM
• 9:00 AM – 5:30 PM
• 11:30 AM – 8:00 PM

Expect a minimum of 4 days per week.

• Candidates must provide their own equipment:
• Windows 10+ or macOS 10.15+
• USB wired headset with noise cancellation (Bluetooth not allowed)
• Reliable wired internet: 5 Mbps upload (10 Mbps preferred)

• Handle inbound enrollment and service calls
• Educate members on managed care and health plan options
• Assist with Medicaid plan enrollments and disenrollments
• Review and process enrollment forms for accuracy
  
  Maintain program knowledge for NY Medicaid CHOICE
• Escalate issues to supervisors as needed
• Support high call volumes, including Saturdays

• 1–2 years of call center experience (required)
• Strong customer service background (human services a plus)
• Excellent communication and typing skills
• Reliable attendance and punctuality
• Ability to learn and retain complex program information
• Comfortable working in a fast-paced, compliance-driven environment