Senior Team Leader - Onsite - Greenville, SC

Location

Greenville, SC

Do you have experience leading in a call center operations environment? Do you love coaching and developing other leaders to succeed? Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• Competitive salary with performance-based incentives
• Pay options to meet your needs:
  Daily Pay, Bi-weekly Pay, Direct Deposit, and Pay Cards
• Health benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Great work/life balance while developing your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Senior Team Leader!

In this role, you are responsible for the daily operational business in managing Team Leaders. You will be responsible for effective performance management and effective target setting, as well as reduction of sickness and attrition matters. The Senior Team Leader is also responsible for optimizing the operational scheduling to improve productivity rates.

What we are looking for:

• Create a positive working environment in which Team Leaders can perform optimally and meet/exceed their goals and objectives.
• Sufficient communication skills, based on empathy and guidance skills
• Results driven mindset with planning, organizational, and time management skills
• Maintain business objectives as a high priority
• Ability to analyze results and make decisions based on facts and figures
• Ability to provide feedback to individuals, based on soft skills and technical content
• Ability to coach individuals to increase individual performance with proven coaching techniques
• Ability to lead, coach, and manage on both team and individual levels
• Ability to be representative in client communication
• Manage your time effectively and be focused on setting clear objectives and priorities
• Work independently with discipline and motivation to succeed
• Work in a highly structured environment with strict adherence to your assigned full-time schedule.

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• 4 - 6 years in a call center BPO environment
• Prior experience working in a leadership role, with direct reports, in a performance driven, operational environment for at least 3 years
• Able to work a full-time work week
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance
• Strong computer knowledge of Mac OS X or Windows
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to thrive in a fast-paced work environment
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Previous call center experience required

Location Requirements

This role is located at: 650 Executive Center Dr. Greenville, SC 29615

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are e we care, and root for each other.

You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!