Operations Specialist

Position: Inside Operations Specialist
About Us

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.

Visit Waste Harmonics Keter for more information.

Job purpose

The Inside Operations Specialist is a key driver of efficiency of the overall waste and recycling program of assigned properties. The Inside Operations Specialist receives and dispatches incoming calls and emails from clients and vendors serving as a primary point of contact for the waste and recycling needs of assigned properties. This position collaborates with multiple departments to drive efficiency objectives and enhance the customer service experience for our clients.

Duties and Responsibilities

• Manages the daily waste and recycling operations, remotely at multiple properties in a large geographic area and resolves service issues.
• Dispatches hauling based on analysis of containers history, PSI (pounds per square inch) readings, cycles, tenant changes, and use of other proprietary software.
• Coordinates and oversees completion of repairs on equipment.
• Manages placement and removal of temporary roll off containers.
• Tracks, enters, and evaluates key information daily.
• Builds sustainable relationships and trust by communicating collaboratively with customers internally and externally.
• Works quickly and efficiently in a fast-paced environment.
• Processes work orders in an accurate and timely manner.
• Demonstrates excellent follow through on assignments.

* Perform other duties as assigned.

Qualifications

• College degree preferred and/or 2 or more years of relevant experience.
• Professional email and phone etiquette with a focus on solving problems and listening to others without interrupting.
• Ability to multi-task.
• Ability to react well under pressure and treat others with respect.
• Ability to adapt easily to change.
• Identify and resolve problems in a timely manner.
• Good time management skills to prioritize and plan work activities.
• Ability to negotiate and influence others.
• Proficiency with Microsoft Outlook, Word, and Excel is required.
• Work efficiently and effectively, both independently and as a team.

Work Conditions/Physical Requirements

Hybrid home/office environment. Noise level is moderate. Ability to work after normal business hours as needed is required.

Waste Harmonics Keter Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match;
  Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.