HR Assistant - CST

Job Description

Join a dynamic team committed to delivering best‑in‑class Leave of Absence, Disability, and HR services to employees, applicants, job seekers, and candidates globally. Our team is dedicated to providing accurate, consistent, and timely responses to inquiries through various channels such as phone, web cases, and chat.

• 100% remote but must reside in the U.S.
• Contract position with potential for extension.
• Compensation: $21/hr.
• Must be able to provide 2 recent professional references from a past supervisor.
• Schedules:
  May include one or both weekend days, with a variation of hours.
• Start Date:
  
  March 23rd.

• Take ownership of employee contacts ensuring each contact is accepted and resolved with high problem‑solving and customer service.
• Receive and resolve inquiries primarily via phone, chat, and email as the first point of contact for Leave, Disability, and HR‑related inquiries.
• Resolve inquiries holistically by referring to documentation such as FAQs, knowledge base articles, SOPs, and escalating when necessary.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Respond to employee‑impacting issues that may arise during the leave event and ensure proper communication and documentation.
• Use judgment, critical thinking, and rationale to balance process adherence with employees’ needs when analyzing disability, leave, and accommodation requests.
• Consistently consult and collaborate with partner teams on process changes to resolve cross‑functional issues and update policies.

• 3+ years of recent customer support in a call center setting.
• HR knowledge and experience preferred.
• Strong communication skills.
• Demonstrated empathy.
• Proficiency in computers and research capability.
• Experience dealing with customers and exceptional use of empathy skills.
• Proven ability to adjust to constantly changing workloads and manage contacts in a fast‑paced environment.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Detail‑oriented with ability to analyze, problem‑solve, organize, and manage multiple priorities.
• Flexibility.

This is a 100% remote position. Candidates are expected to have a dedicated space and be on camera during the training and nesting period.

Contract position based in Nashville, TN.

Pay range: $21.00/hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Possible benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This is a fully remote position. Final date to receive applications: anticipated to close on Mar 5, 2026.

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, HR, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. Our deep recruiting expertise and expansive network help meet the evolving needs of our clients.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many Fortune 500 companies. We are a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

To request a reasonable accommodation, such as modification of the application process due to a disability, please email astoncarter