Customer Experience Lead — Post-Implementation & Advocacy

A public sector technology company is looking for a Customer Experience Manager in California. This client-facing position focuses on enhancing client satisfaction and product adoption. Responsibilities include advocating for clients, collaborating with internal teams, and managing client relationships post-implementation. Ideal candidates have 5–10 years in account management or customer success, excellent communication skills, and a track record of successfully completing complex projects.

The role may require up to 80% travel and remote work is acceptable.
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