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Bilingual HelpDesk/Support

Remote Bilingual Student Support Specialist

Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for: Cengage Group
Full Time, Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-03-09
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A global education technology company is hiring a Tier 2 Student Advisor to provide personalized customer support in a fast-paced environment. The ideal candidate will have strong communication skills and a passion for customer service. Responsibilities include managing customer requests through various platforms, resolving issues with empathy, and ensuring comprehensive documentation. This full-time role requires 1-2 years of relevant experience, with a focus on building rapport and maintaining high customer satisfaction.

Remote work option available.
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