Remote Customer Support Associate – Travel Services

JAK Travel Agency is seeking a Remote Customer Support Associate for the Richmond, VA area. This fully remote position supports clients in planning travel, answering questions, and providing professional guidance. The role offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry.

• Respond promptly to client inquiries via email, phone, or chat.
• Assist clients with travel planning, itineraries, and general questions.
• Maintain accurate and organized client records.
• Provide professional, friendly, and helpful support.
• Collaborate with the team to ensure high-quality service.

• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Detail-oriented and organized.
• Interest in travel or customer support.
• Previous experience is a plus but not required.
• Basic computer and internet skills.

• Fully remote with a flexible schedule; suitable for candidates in Eastern Time (US) including Richmond, VA.
• Entry-level friendly.
• Opportunity to gain experience in client support and travel services.
• Work with a supportive, collaborative team.