Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a Remote Customer Support Associate. In this role you will assist clients in planning trips, answer inquiries, and provide professional, courteous guidance from a remote location. The position offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry. This posting is targeted to candidates based in Cary, North Carolina;

working hours may align with Eastern Time.

• Respond promptly to client inquiries via email, phone, or chat
• Assist clients with travel planning, itineraries, and general questions
• Maintain accurate and organized client records
• Provide professional, friendly, and helpful support
• Collaborate with the team to ensure high-quality service

• Excellent written and verbal communication skills
• Comfortable working independently in a remote environment
• Detail-oriented and organized
• Interest in travel or customer support
• Previous experience is a plus but not required
• Basic computer and internet skills

• Fully remote with a flexible schedule
• Entry-level friendly
• Opportunity to gain experience in client support and travel services
• Work with a supportive, collaborative team