National Service Coordinator - Remote

Overview

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a National Service Coordinator!

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers. This includes fielding inbound calls, assisting customers with roadside assistance, setting up rentals, and relaying repair approvals to repair facilities. In addition, the coordinator will conduct follow‑ups with repair facilities, tow companies, and our fleet drivers.

This is a full‑time, work‑from‑home position that allows you to work 100% from your home residence in the Kansas City area or surrounding MO/KS counties. The department operates Monday through Friday 5 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST.

The pay range for this position is $18.99 to $20.24 per hour, with the exact figure based on education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance; a dependent spending account, health savings account, life and disability insurance; fertility benefits;
Employee Assistance Programs; profit sharing; 401(k) employer match; discounts; and more!

Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies, and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, we assemble customized or full‑service fleet management programs that fit each business. With a North American fleet of 765,000 vehicles and growing at over 6 percent, the opportunity is tremendous. Our business continues to thrive, and we remain committed to investing in and developing our people.

We do the right thing for our customers and employees every time and in every situation—great for business and great for employees.

• Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.
• Set up replacement rentals when clients need alternative transportation.
• Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how best to assist the driver.
• Consult customer decision makers regarding the vehicle repair service process.
• Assist with relaying repair approvals to repair facilities on behalf of the client.
• Provide timely follow‑up to ensure prompt service for clients.
• Maintain regular communication efforts with third‑party vendors as well as fleet drivers.
• Identify and elevate customer service opportunities related to roadside assistance.
• Assist drivers with general vehicle service questions or concerns.

Equal Opportunity Employer/Disability/Veterans

• Must be 18 years of age or older.
• Must live in the Kansas City Metropolitan area or surrounding MO/KS counties.
• Must live in the state of Missouri or Kansas.
• Two (2) years’ experience with customer and/or vendor support.
• Two (2) years of administrative support experience.
• Proven success in problem/conflict resolution or negotiation.
• Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Must have the ability to meet all work‑from‑home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by the company now or in the future.

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

• Must have reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High‑speed Internet connection with a minimum validated upload speed of 5 Mb and download speed of 25 Mb is required. Connection latency must be less than 100 ms (please validate using a speed‑test tool such as ).