Customer Service Representative; Remote
Remote / Online - Candidates ideally in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-04-28
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for:
The Claros Travels
Part Time, Remote/Work from Home
position Listed on 2026-04-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
About the Role
The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about hospitality and delivering exceptional customer experiences.
Key Responsibilities- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, services, and policies
- Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after their journeys to ensure a positive experience
- Address client questions and concerns with empathy, professionalism, and a solutions-focused approach
- Maintain accurate records and update internal systems and booking platforms as required
- Excellent verbal and written communication skills
- Previous customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using computers, booking systems, and digital communication tools
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in hospitality and helping clients plan memorable experiences
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the company
- Access to industry-related perks and discounts (if applicable)
- Supportive team culture with ongoing training and development
The Claros Travel is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.
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