Customer Experience Associate

Your Role

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front‑line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, and responding to customer requests over the phone and email. Work completed directly impacts trust and partnership with the client.

* This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answer questions professionally and assist customers by completing a task or process for them.
• Follow established processes and procedures to complete routine regulatory compliance tasks.
• Conduct client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms, and completing related reports.
• Process and track applications.
• Provide exceptional customer service to customers.

• High School diploma or equivalent.
• 1‑2 years of customer service experience.
• 1‑2 years of office experience preferred.
• Previous insurance experience or basic insurance knowledge preferred.
• Licensing experience preferred but not required.
• Customer‑centric mindset; enjoy providing a service and solving customer problems.
• Strong written and verbal communication skills.
• Process‑focused and detail oriented; committed to accurate documentation.
• Computer knowledge and proficiency with MS 365 – able to learn, utilize, and navigate a variety of external and internal systems.

Our salary range for this hybrid position in Vincennes, IN is $11.25 – $23.94 per hour
. Pay decisions consider qualifications, experience, skillset, geography, and internal equity. This range may vary for other geographic locations.

• 100% paid employee health insurance available on Day 1.
• Eligible for all medical, dental, and vision benefits on Day 1.
• Remote positions eligible for an internet stipend.
• 401(k) with employer match, vested on Day 1.
• HSA/FSA available.
• Long‑term and short‑term disability employer‑provided.
• Generous PTO plan with paid holidays and floating holidays.
• Development and growth opportunities.
• Comprehensive wellness program and focus on employee health.

To be considered for this position, please submit your application. If you meet the qualifications, a Talent Acquisition team member will schedule an interview via Zoom.

Additional interview steps may be added depending on the position or if further evaluation is needed. Candidates are evaluated at each step; not every candidate will complete all steps.

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.