Field Support Representative Diagnostic - Seacoast, NH

Overview

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Ideal candidate must live in the Seacoast NH area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities:

You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must.

You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (Pro Cyte, Catalyst One, Sedi Vue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan.

No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

• Install and train clinic staff on IDEXX analyzers (Pro Cyte, Catalyst One, Sedi Vue, InVue) and related workflows.
• Collaborate with internal teams to maintain customer accounts through education and customer-centric solutions.
• Provide onsite technical support during critical customer need visits.
• Travel to customer sites daily, adjusting schedules for events and emergency visits as needed.

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
• Ability to build relationships with all personalities and work as part of a supportive team.
• Effective communication and collaboration with customers, management, and peers.
• Ability to build strong customer and peer partnerships to gain confidence and trust.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Active listening skills to discover customer needs and adapt approach accordingly.
• Comfort with learning and using technology such as computers, tablets and smartphones. Computer networking experience is a plus.

• Requires up to 75% travel (varies by region and may include travel outside of your territory).
• 5 days or more of car travel per week.
• 6-8 or more overnights per month (subject to change).
• Weekend hours and weekday overtime may be required. Overnight travel is required.
• Valid Driver’s License and clean driving record required.
• Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised.

• Hourly…