Customer Success Specialist; NL

Over het bedrijf

STEPfix is a leading after-sales (repair & maintenance) services provider of micromobility; primarily any two-wheelers.

Our latest service offering: STEPfix aims to become the preferred after-sales (repair/maintenance) service for B2C (device-owners) as well as B2B clients (brands, fleet-owners, retailers…). Our success requires satisfied clients and hence high quality personalized services – which will indicate the experience our clients will have with us.

We are looking for a talent to join our small yet growing team and support our growth. This is an exciting opportunity to learn about CRM Operations: understanding customers’ needs and to provide them with ‘excellent’ solutions. You will get the opportunity to understand STEP’s business and be part of our growth by being one of the first team members.

• Respond to customer requests via emails, calls, chats and manage CRM tools such as Hubspot and Odoo;
• Follow-up on online leads closely to convert them into customers (Sales);
• Schedule STEP deliveries to our customers, you will be the owner of weekly planning (Ops);
• Communicate daily needs with the fleet team (Ops, supply chain);
• Create the “STEP Customer Success” handbook and contribute to the development of processes for the entire customer journey, including conversion, onboarding, delivery, repairs and returns (CRM);
• Create a ‘wow’ effect for customers by excelling at Customer Service and be an ambassador of STEP for our early customers.
• Proficient in English & Dutch is a must, French is plus;
• Professional, outgoing, energetic personality with excellent interpersonal skills;
• Passion for customers; customer centricity and high business ethics, all customers are respected and valued;
• Attention to detail and follow-through are required;
• You have a passion for our company’s mission and its impact on the cities in which we operate;
• Able to work independently and take initiative;
• You are a team player for whom no task is too big or too small.
• The opportunity to experience a stimulating environment in a booming start-up with an experienced team of entrepreneurs;
• Free e-scooter subscription;
• Free transportation all around Belgium, remote working possibilities and a small support for accommodation.
• Regular team drinks/lunch/dinners.