Vehicle Return Clerk; Remote - Indiana

Overview

Location:

Remote – Indiana residents

Do you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home!

As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. Prior experience in banking, mortgages, accounting or an auto dealership is helpful, but not required.

We will train you on everything you need to know to handle these transactions with confidence!

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email, and other communications as needed) with a positive and upbeat attitude

• We provide the tools you need to do your job well and stay connected with your team.
• Our reacquired vehicle management team handles vehicle buybacks with established processes and relationships to support smooth operations, steady work, supportive leadership, strong benefits and advancement opportunities.

Live chat with a Morley Talent Acquisition (TA) Specialist:  | chat hours: M-F 8 a.m. – 5 p.m. Eastern time / 7 a.m. – 4 p.m. Central time; closed on some holidays. TA will respond to after-hours questions the next business day.

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

• High school diploma or equivalent
• Customer service experience (three or more years preferred); e.g., call center, retail, restaurant, fast food, hotel or any role with customer interaction
• Able to work shifts within the center's hours of operation:
• Monday to Friday (no weekends)
• Primary shift: 8 a.m. – 5 p.m. Eastern time / 7 a.m. – 4 p.m. Central time
• Rotational shift 2-4 times per month: 11 a.m. – 8 p.m. Eastern time / 10 a.m. – 7 p.m. Central time
• Must be able to stick to the schedule reliably

• Prior experience in banking, mortgages, accounting or an automotive dealership
• College degree

• Indiana resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ta

• Morley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify and your right to work.
• Morley’s CCPA Notice for applicants in California and Morley’s privacy policy are available online.