Vehicle Processing Clerk; Remote - Michigan

Location

Remote – Michigan residents

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation, helping people through what can be a trying time and making the process as quick and easy as possible.

• We provide tools and connect you with your team.
• Our reacquired vehicle management team handles vehicle buybacks with established processes and relationships to support smooth operations. You'll find steady work, supportive leaders, strong benefits, and advancement opportunities.

• Communicate with clients, customers, lien holders, dealerships, state agencies, and suppliers to complete vehicle repurchases
• Handle inbound and outbound communications (phone, email, mail)
• Secure required documentation by contacting appropriate parties to expedite repurchase documents
• Expedite and track case handling through documentation systems
• Meet required metrics
• Handle multiple cases simultaneously within guidelines
• Offer timely and accurate solutions through conversations (phone, chat, email, and other communications) while maintaining a positive attitude

Live chat with a Morley Talent Acquisition (TA) Specialist. TA will respond to after-hours questions the next business day.

• Required Skills:
  
  Excellent multitasking, analytical and problem-solving skills
• Microsoft Office skills

• High school diploma or equivalent
• One or more years of customer service experience (call center, retail, restaurant, fast food, hotel, or any role involving customer interaction)
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends)
  • Primary shift: 8 a.m.
    
    - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m.
    
    - 8 p.m. Eastern time

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem/router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Wondering what it's like to work from home? Check out a video for a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

At Morley, your paycheck is just the start—health coverage, wellness resources, and financial benefits combine for a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Our mission is to deliver extraordinary experiences. We lead with humility, embrace everyone, sweat the details, and move mountains for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ta

• Morley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify and your right to work.
• View Morley’s CCPA Notice for applicants in California.
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