Client Consultant

About Magellan Jets

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, on‑demand charter, aircraft sales and management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its private clients worldwide. Magellan Jets and its FAA‑certified flight operations team lead one of the industry’s most comprehensive safety management systems and protocols, providing peace of mind to the most discerning travelers.

Reporting directly to the Client Experience Manager, you will play a pivotal role in providing exceptional customer service and handling the day‑to‑day client interactions and catering to our clients’ individual preferences and needs with the utmost care. Anticipating their requirements and preempting any issues ensures our clients enjoy a worry‑free journey every time they fly with us.

As a Client Experience Consultant, you’ll be at the heart of our commitment to delivering a world‑class flight experience. These tasks represent the core responsibilities and will continue to evolve as Magellan Jets grows and innovates.

• Uphold Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.
• Maintain regular and prompt communication with clients, ensuring their needs are understood and met.
• Work from the Quincy, MA office four days a week.
• Participate in weekend coverage rotation and occasional night shifts.
• Adhere to Magellan Jets’ employee customer‑service contract standards.
• Collaborate closely with colleagues across the organization to ensure seamless service delivery with every private client interaction.
• Arrange ground transportation, catering, and other special requests to enhance the travel experience.
• Adapt to and manage changes in client requests and itineraries promptly and efficiently.
• Review flight itineraries to ensure safety and compliance with relevant regulations.
• Track active flights in real time, ready to address any issues that may arise.
• Support any mechanical recovery or flight deviation requirements.
• Provide informed advice to private clients to support their mission needs.

• At least 1‑3 years of customer service experience required.
• Bachelor’s degree preferred.
• Experience working in a hotel or for a luxury brand preferred.
• 5‑Diamond Customer Service experience.
• Consistently strive to achieve and surpass private client expectations.
• Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated.
• Excellent communication skills.
• A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.

Primarily office‑based, with one remote/work‑from‑home day each week. General office environment with moderate noise levels. Occasional travel to aircraft or client locations may be required.

• Extended periods sitting at a desk or workstation.
• Occasional walking/movement between work areas (e.g., meetings, restrooms, or kitchen).
• Repetitive hand and wrist movements via frequent typing and use of a mouse.
• Light lifting of office supplies, documents, or equipment (up to 20 lbs.).
• Screen use: prolonged use of a computer screen.

This is a full‑time exempt position.

This role operates on a rotating shift schedule. Candidates must be available to work one of the following shift patterns, which include a required weekend day.

• Tuesday – Saturday, 12:00 PM – 8:00 PM
• Sunday – Thursday, 12:00 PM – 8:00 PM
• 7:00 AM – 3:00 PM (included in rotation)

All new hires will complete an onboarding training period prior to transitioning to their assigned rotating schedule. Training takes place Monday through Friday, 9:00 AM – 5:00 PM.

This role is eligible for Magellan Jets’ hybrid work policy. Employees are expected to work in the Quincy, MA office four days per week (Monday through Friday) and are permitted one remote/work‑from‑home day…