Customer Support Specialist; Incident Resolution

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At Rate Hawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

• Rapidly and effectively resolve client issues:
  Handle problems sent to you by retail and corporate clients through our CRM system.
• Advise clients:
  Provide expert advice on bookings and our products.
• Communicate:
  Engage with suppliers, hotels, and clients via email and phone.
• Work with systems:
  Utilize CRM systems and our internal databases efficiently.

• English proficiency:
  Upper intermediate level (both spoken and written).
• Soft skills:
  
  Kindness, empathy, stress‑resistance, politeness, responsibility.
• Quick learner:
  Ability to learn quickly and stay results‑focused.
• Tech requirements: A functioning computer and microphone.
• Travel knowledge:
  Understanding of the travel business and booking systems is an advantage.

• Remote work:
  Work from home.
• Great team:
  Join a young and active team of specialists.
• Flexible schedule: 2 days‑on after 2 days off.
• Competitive salary:
  Base 750 EUR gross + 300 EUR gross bonus based on KPI.
• Challenging tasks:
  Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous learning:
  Access to seminars, trainings, conferences; help to attend any conference.
• Perks:
  Enjoy corporate discounts on hotels and other services.

• Application and assessment:
  You’ll receive an assessment link when you apply; if there’s a match, you’ll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One‑minute Internet speed test:
  Just to make sure you’re all set for remote work.
• Interview results and offer.

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!