Franchise Support Manager; Remote – Chicago Area

Chicago

Job Description for Client Success & Operations Coordinator (100% Remote – Chicago Area Preferred):

👉 Do you take pride in creating great experiences for others?

We’re hiring a Client Success & Operations Coordinator to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.

We’re looking for a Client Success & Operations Coordinator who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you’ll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.

Some days you’ll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you’ll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You’ll never be expected to know it all — you’ll always have expert teammates to lean on — but over time, you’ll grow your expertise so you can guide franchisees directly with confidence.

This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.

What You’ll Do:

Serve as a trusted point of contact for franchise owners, building strong relationships 🤗

Champion and coordinate requests with internal marketing, training, and operations teams

Provide responsive, empathetic support and follow-through on client needs 💬

Contribute to projects such as training programs, marketing reviews, and process improvements

Deepen your knowledge of our systems and processes to provide more direct guidance over time 📈

What We’re Looking For:

Friendly and empathetic with strong people and communication skills

Natural leader with a drive to grow professionally and personally 🚀

Quick learner, organized, and persistent in getting things done

Experience collaborating with cross-functional teams (marketing, training, or operations)

4+ years in client service or customer success (preferred but not required)

Why WIN

Collaborative, inclusive culture built on respect and growth

Career development and advancement opportunities 📚

A team that values working hard, having fun, and celebrating success together 🎉

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