Customer Service Representative - Office​/Hybrid position

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America's Fastest-Growing Companies and with the Cleveland Plain Dealer Top Workplace six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you can contribute to the success of the business, build lasting relationships, and enjoy personal time every evening, weekend, and holiday? We are an essential medical supply company. If you're looking to transition from a Server or Retail Associate position, this is a great opportunity to use your customer service skills in an office environment.

We recognize your customer service skills are transferable to this environment.

Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Customer Service Representative to join our high energy team. The Customer Service Representative’s primary role is to answer incoming calls while focusing on customer satisfaction.

• Full‑time, non‑exempt, entry level position.
• Once training is complete, role may be part of a hybrid remote work schedule. Position located in Hudson, OH.
• Schedule:
  
  8:15 am – 5:00 pm, Monday through Friday.
• Employer‑paid vacation and paid holidays.
• Benefits include medical, dental, vision, life, short‑and long‑term disability insurance, and 401(k) retirement savings plan.
• Ongoing training and development.

• Treat both new and existing customers like a family member.
• Receive all incoming telephone calls and email.
• Set‑up new customer accounts for medical product services such as diabetes supplies and breast pumps.
• Obtain insurance, referral, physician, and patient demographic information.
• Enter and manage all refill orders for existing customers.

• Excellent verbal and computer skills, with the desire to communicate with customers and prospects a majority of each workday.
• Effective at retaining and disseminating health insurance plan information.
• Ability to learn products and receive training through virtual methods.
• At least 1+ years of experience in a customer service organization or healthcare environment.
• Ability to thrive in a fast‑paced, multi‑tasked environment.
• Word processing skill of 40 WPM.
• Detail oriented.
• Healthcare experience helpful but not necessary.

• High School Diploma or GED equivalent.

Edwards Health Care Services, Inc. (EHCS) is a national direct‑to‑home medical supply provider of high‑quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS has been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time!