Customer Success Support Associate

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Over half of all working Americans are not saving enough for their future because many employers do not offer a retirement plan. We are a high‑growth fintech company making it affordable and accessible for small and medium‑sized businesses to help employees achieve financial independence.

As a Customer Success Associate you are the frontline face of the company, demonstrating passion for helping customers maximize our retirement savings platform. You thrive on solving problems, are energized by challenges, and enjoy the reward of closing inquiries in one touchpoint.

• Manage a steady volume of inbound customer inquiries via phone, live chat, and email
• Identify the root of customer needs to resolve inquiries completely in a single touchpoint
• Document thorough notes for each case to capture context, actions, and next steps
• Collaborate cross‑functionally with internal and external partners to solve issues
• Work in a fast‑paced environment and manage follow‑ups as required
• Support other areas of the organization when needed and maintain performance standards

• 1+ years of customer‑facing experience (support, account management, call center) or comparable college experience
• Passion for serving customers
• Strong organizational skills and the ability to juggle multiple tasks and stakeholders
• Clear, confident communication over phone, chat, and email with empathy
• Composure in high‑stress situations and meticulous attention to detail
• Proficiency in a high‑noise, open‑office environment

• Located in our Lindon, Utah office Monday‑Thursday with remote work Friday
• Standard Monday‑Friday schedule, 40 hours/week, no weekends or evenings

We tackle one of the country’s biggest challenges—closing the retirement gap—by building scalable solutions for small‑to‑medium‑sized businesses nationwide. You will have a unique opportunity to solve complex problems, drive innovation, and advance your career with a dedicated, mission‑driven team.

Base salary ranges from $18–$20.50 per hour in the U.S., adjusted for location, skills, and experience. Additional compensation may include bonuses, commissions, and equity. Employees receive a comprehensive suite of physical, financial, and mental wellness benefits.

• 401(k) with dollar‑for‑dollar match up to 4 % and zero plan fees
• Top‑of‑the‑line health, dental, and vision insurance
• Competitive time off and parental leave
• Unlimited access to financial tools and professionals
• Enhanced mental health support
• Fertility benefits
• Student loan resources
• Monthly work‑from‑home stipend and quarterly lifestyle stipend
• Engaging team‑building experiences

• Certified as a Great Place to Work® (2023‑2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023‑2024)
• America’s Best Startup Employers by Forbes (2020‑2022, 2024)
• Top Company by Y Combinator (2020‑2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal‑opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment is at‑will. We are committed to making every stage of our application process fully accessible and do not require any incentive or guarantee beyond lawful hiring forms.