Critical Part Coordinator

Your Impact

Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, vendors to ensure on time delivery of products regardless of the time of day. This includes reviewing requests, determining availability, talking to vendors, and availability of items or services, and reviewing alternatives to requests to fulfill objectives.

The work is performed independently under general supervision, with an emphasis on always providing outstanding customer service.

• Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
• Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process.
• Provides rapid response order expediting, at 24x7 level, with finding the best alternate sourcing option considering all expediting cost, customer down time penalties and balanced needs.
• Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations.
• Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery. For delays, updates system to document new ETA. Escalates to Product Support as needed.
• Monitors, reviews and responds to emails, and emails in the group mailbox, from Field Service, Vendors, Suppliers, and other departments as quickly as possible.
• Performs additional auxiliary tasks such as transfer, post receipts, create Tech PI, updating Min Max, etc.
• Communicates and coordinates with all vendors/suppliers, and alternate channels such as live pulls and parts replacements.
• Completes all other tasks, projects and functions assigned by Manager.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

• Travel as requested to support business goals and objectives (valid driver's license and acceptable driving record necessary).

We are providing the anticipated hourly rate for this role: $17.57 to 26.31 hourly.

• Competitive compensation and benefits.
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag – a Canon welcome kit and official merch you can’t get anywhere else.

Hybrid – This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.