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HelpDesk/Support Bilingual Technical Support Customer Service Rep

Remote Part-Time Bilingual IT Service Desk - Italian​/English

Remote / Online - Candidates ideally in
Springfield, Sangamon County, Illinois, 62777, USA
Listing for: CAI
Part Time, Remote/Work from Home position
Listed on 2026-05-18
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Bilingual, Technical Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
CAI, a global services firm, seeks a Part-Time Bilingual (English/Italian) Service Desk Analyst. This remote position involves providing Level 1 technical support and excellent customer service to bilingual users. Responsibilities include troubleshooting and resolving technical issues, ensuring proper ticket documentation, and adhering to professional service standards. Candidates must have customer service experience, strong communication skills, and be available weekdays. Compensation includes $18.00/hour and a language bonus.
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