Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Inv

Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE)

Are you looking for a challenging role that includes the convenience of working virtually at home? Candidates must live within a 100‑mile radius of one of the following zip codes (excluding CA) and report in person when required with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 19801 (Wilmington, DE)
• 85029 (Phoenix, AZ)
• 84120 (Lake Park, UT)
• 43213 (Whitehall, OH)

The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers and are changing banking for good—with compassion and real solutions.

• Demonstrate the ability and willingness to learn
• Strong attention to detail, positive attitude, flexibility and embrace change
• Strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision‑making skills
• Problem‑solve individual issues, guide co‑workers and identify trends in customer needs
• Exceptional listening, questioning, call control and de‑escalation techniques
• Proactive with effective time management and organizational skills
• Display dependability with a solid attendance record

• Advocate for customers, problem‑solve and own issue resolution in alignment with compliance and regulatory requirements.
• Investigate customer concerns, help create and implement process improvements and report trending customer issues.
• Support other customer service advocates by guiding them to solve customer concerns and provide in‑the‑moment feedback.

• High school diploma, GED or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• At least 1 year of Fraud or Disputes experience

• At least 4 years of customer service or call center experience
• At least 1 year experience working in the financial industry
• At least 1 year of escalated call experience

At Capital One, you join a comprehensive benefits program designed to support your health, financial and overall well‑being.

• Secure home office environment free from background noise and distractions
• Reliable private internet connection (not cellular data or hotspot)
• Private network that is password protected with ownership or line of sight to every device
• Internet service must be provided by Cable or fiber (ISP)
• Hotspots and satellite services are prohibited
• ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
• Both hardwired and Wi‑Fi internet connections are acceptable if speed and security requirements are met

Candidates must live within 100‑mile radius of the listed zip codes and report in person when required with at least 24 hours notice.

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Sales Territory: $49,774 – $49,774 for Senior Complaints Coordinator

Chesapeake, VA: $49,774 – $49,774 for Senior Complaints Coordinator

Tampa, FL: $49,774 – $49,774 for Senior Complaints Coordinator

Las Vegas, NV: $49,774 – $49,774 for Senior Complaints Coordinator

Wilmington, DE: $49,774 – $49,774 for Senior Complaints Coordinator

Columbus, OH: $49,774 – $49,774 for Senior Complaints Coordinator

Phoenix, AZ: $49,774 – $49,774 for Senior Complaints Coordinator

Richmond, VA: $49,774 – $49,774 for Senior Complaints Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location; the actual annualized salary will be reflected in the offer letter.

Recruiting Accommodation: 1‑800‑304‑9102 or Recruitin