Work From Home Dealer Lien Perfection Sr. Coordinator

Work From Home Dealer Lien Perfection Sr. Coordinator

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

• Provide a world class experience for our customers through strong communication skills
• Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Ensure accuracy and highest quality assurance standards
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
• Exhibit professionalism & morale with associates at all levels including external contacts
• Call dealerships and customers to obtain title status updates
• Call DMV's and previous lien holders when necessary
• Run state inquiries
• Place necessary documents on a tracker to send to perfect the accounts
• Send lien placement documents to customer
• Answer emails and voice mails within an SLA period

Job Level: Sr. Coordinator

Work Schedule: Monday - Friday 8am - 4:30pm or 7:30am - 4:30pm CST

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the Financial Industry
• At least 1 year of title processing experience

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Scheduling
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

Remote (Regardless of Location): $49,774 - $49,774 for Ops Sr. Coordinator, Capital One Auto

Plano, TX: $49,774 - $49,774 for Ops Sr. Coordinator, Capital One Auto

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website () . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.